Frequently Asked Questions

Absolutely. Data security is foundational to how we built AIMate:

• Your hardware, your data: With Mini Mate and Mega Mate, data stays on hardware you physically control. Nothing leaves your premises unless you configure it to.
• Encryption everywhere: All data is encrypted at rest and in transit using industry-standard AES-256 and TLS 1.3.
• No training on your data: We never use your business data to train our AI models. Your data is yours alone.
• Regular security audits: We perform weekly security reviews and penetration testing on all systems.

We follow the principle of minimum access. Your Mate only gets access to what it needs to do its job:

• Access is configured during onboarding based on the role you define
• You can expand or restrict access at any time
• Every permission change is logged and auditable
• Your Mate uses your existing authentication—no special API keys that bypass your security

Think of it like onboarding any new employee: you decide what they can access.

Yes. Complete audit logging is built into every AIMate deployment:

• Every action is logged with timestamp, context, and outcome
• You can see what your Mate did, when it did it, and why
• Logs are exportable for compliance and review
• Real-time activity monitoring via dashboard or Slack/Teams

You have more visibility into your AI employee than most managers have into their human teams.

We take compliance seriously and designed AIMate to meet enterprise requirements:

• SOC 2 Type II: Our infrastructure and processes are SOC 2 compliant
• HIPAA: For healthcare customers, we offer BAA agreements and HIPAA-compliant configurations
• GDPR: Full GDPR compliance including data portability and right to deletion
• On-premise option: Mini Mate and Mega Mate keep all data on your hardware, making compliance your responsibility and under your control

Need specific compliance documentation? Contact us.

AI isn't perfect, and we've built AIMate with that reality in mind:

• Configurable guardrails: Set limits on what actions require approval (e.g., emails over a certain value, external communications)
• Undo and rollback: Most actions can be reversed, and your Mate logs everything for easy correction
• Escalation paths: Configure when your Mate should stop and ask a human
• Learning from mistakes: When you correct your Mate, it remembers and improves

The goal isn't perfection—it's to be dramatically better than the alternative (work not getting done, or hiring and training humans).

Uptime depends on your deployment model:

• Cloud Mate: 99.9% uptime SLA with automatic failover and redundancy
• Mini Mate / Mega Mate: Hardware uptime depends on your environment. The software is designed to auto-recover from crashes and network interruptions

Your Mate also continues working through brief connectivity issues by queueing actions and syncing when reconnected.

When your Mate encounters an error or unexpected situation:

1. Automatic retry: For transient errors (API timeouts, network blips), it retries intelligently
2. Alternative approaches: If one method fails, it tries other ways to accomplish the goal
3. Escalation: If it can't resolve the issue, it notifies you via your preferred channel (Slack, email, SMS)
4. Documentation: Every error is logged with full context for review

You can configure how aggressive vs. cautious you want error handling to be.

ChatGPT is a chatbot. AIMate is an employee. The difference is fundamental:

Think of ChatGPT as a smart assistant you talk to. AIMate is an employee who does work.

You have complete control. AIMate is designed with control as a core principle:

• Approval workflows: Require human approval for specific action types
• Access controls: Define exactly which systems and data it can access
• Time boundaries: Set when it can/can't work or contact people
• Spending limits: Cap financial actions or require approval above thresholds
• Kill switch: Pause or stop your Mate instantly from any device

Start conservative and expand permissions as trust builds—just like with any new hire.

You can cancel anytime with no penalties:

• Month-to-month billing, cancel anytime
• All your data is exported before termination
• For hardware options, you have the option to keep or return the device
• No lock-in contracts or cancellation fees

We want you to stay because AIMate delivers value, not because you're trapped.

AIMate isn't about replacing your team—it's about augmenting their capacity:

• Your existing team can focus on high-value, creative, strategic work
• Tasks that weren't getting done now get done
• Coverage gaps (nights, weekends, holidays) are filled
• New hires can be delayed or avoided entirely

Most customers use AIMate to handle work that was either falling through the cracks or required hiring someone they couldn't justify.

AIMate can work with virtually any software that a human can use:

• Web apps: CRMs (Salesforce, HubSpot), support tools (Zendesk, Intercom), project management (Asana, Monday), and more
• Desktop apps: Excel, Word, QuickBooks, design tools, IDEs
• Email: Gmail, Outlook, or any IMAP/SMTP provider
• Communication: Slack, Teams, Discord—your Mate can be messaged directly
• APIs: Direct integrations for faster, more reliable automation

If there's a specific tool you need, ask us—we probably already support it.

Your Mate learns through a combination of methods:

1. Initial onboarding: We document your processes, tools, and preferences during setup
2. Observation: Your Mate can watch you work and learn patterns
3. Documentation: Upload SOPs, guides, or training materials for instant learning
4. Feedback loops: When you correct or guide your Mate, it adapts
5. Continuous improvement: Every night, your Mate reviews its performance and optimizes

Within a week, most Mates are operating at near-full capacity for their defined role.

Yes—that's the point. Unlike tools that require you to change your workflow:

• AIMate works within your existing tool stack
• No new software for your team to learn
• No migrations or data exports required
• Your Mate logs into tools like any employee would

If a human can do it on a computer, your Mate can do it.

Hardware varies by plan:

Every AIMate plan includes comprehensive onboarding and ongoing support:

• Up to 50 hours of onboarding and setup
• Weekly one hour calls for the first year
• Workflow design and iteration
• Guidance on permissions and access
• Monitoring, tuning, and troubleshooting
• Ongoing performance management

Think of this as hiring an employee with a dedicated manager, not installing software.

Yes, absolutely. No contracts, no cancellation fees:

• Month-to-month billing
• Cancel with 30 days notice
• Data export provided before termination
• For hardware plans: option to purchase the device or return it

We're confident you'll want to stay, but you're never locked in.

No hidden fees. Your monthly price includes:

• Hardware (for Mini/Mega Mate) or cloud infrastructure (Cloud Mate)
• All software and AI model costs
• Onboarding, setup, and ongoing support
• Automatic updates and improvements
• Weekly calls for the first year

Pricing reflects both the AI employee and the ongoing service required to make it effective.

Yes! Annual billing includes a 15% discount:

• Mini Mate: $3,000/mo → $2,550/mo (annual)
• Mega Mate: $5,000/mo → $4,250/mo (annual)
• Cloud Mate: $3,000/mo → $2,550/mo (annual)

Contact us for annual billing options.

Most customers compare AIMate to a full-time hire, not a SaaS subscription:

• No recruiting, interviewing, or onboarding delays
• Works 24/7 without overtime or burnout
• Expert-level execution across multiple domains
• No benefits, taxes, or HR overhead
• Scales up or down without severance

AIMate is a managed AI employee—the pricing reflects both the technology and the ongoing service required to make it valuable.